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» Returns & Claims
Step 1
Step 2
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Step 4
Yes
No
1
Is this a heater?
2
Is this venting, accessories, and/or parts?
Yes
No
3
Has this been installed?
Yes
No
4
Was the item received damaged?
5
Did you receive incorrect items and/or quantities?
6
Is the item defective?
7
Is this new, unused and needs to be returned?
Damaged
Defective
Mis-shipment
8
Type of Claim
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